FREE SHIPPING IN THE USA WITH PURCHASE OF $100.00

Frequently Asked Questions

WHERE IS MY PACKAGE?

We ship domestic and international. Times for deliveries depend on location and class of service chosen for the shipping companies we use. For more information click on shipping.

HOW DO I KNOW WHAT IS THE BEST SNORKEL GEAR FOR ME?

We know that it is difficult to decide what gear best suits your needs but our buying guides and videos cover a lot of information about the various equipment we carry. They are written to explain the equipment in order to allow you to make educated choices. They also contain a wealth of other information. Just go to the top of the page and click Expert Advice. If you still have questions there are a number of ways to contact us for our honest and professional opinion.

DO I REALLY NEED A SNORKELING VEST?

While many places do not require the use of a snorkeling vest, more destinations have come to seen their value with regard to safety and are starting to require them. In short, I like to ask, what price do you put on your personal safety and the safety of those around you? So to answer the question, yes, you should wear a snorkeling vest and here is a great article on Selecting the Right One.

MY ORDER SAYS I HAVE FREE SHIPPING, HOW DOES THAT AFFECT DELIVER TIME?

We offer free shipping on orders over $100.00 that are shipped to locations within the United States. This allows us to choose the least expensive class of service, whether it be USPS (Parcel or Priority) or Fedex Ground. Oh and you do not need a coupon or promotion code to get the free shipping. The lower priced classes of service will lengthen the delivery time which will vary with regard to location. If your order is more time sensitive you still have the option to decline free shipping and choose one of the higher classes of service.

WHAT IF THE MASK I BOUGHT DOES NOT FIT ME?

It happens and we understand. We want you to be happy with your purchase but if things don't work out you can return it. Check out our returns & exchanges page for specifics on returning or exchanging items. But, before you do, did you look at our video, How to Fit a Snorkeling Mask, to see how it should fit, we made it easy and it is on our front page. 

CAN I BUY GEAR THAT MY CHILD WILL GROW INTO?

Kids are people too. Though they are growing, gear selection for them should be the same as it is for you with comfort and fit being the main priority. But if you need more convincing, read our article, How to Familiarize Kids.

CAN I WEAR MY PRESCRIPTION GLASSES WITH A SNORKELING MASK?

It would be great if that were possible, but the skirt of the mask needs to seal to the face. The arms of your prescription glasses will break that seal. There are options though, you can wear contacts or get a mask that offers diopter lenses that can replace existing lenses such as the Clarity Mask by Deep See.

WILL A SNORKEL ATTACH TO MY SWIM GOGGLES?

It can but it is not advisable because snorkeling masks cover the nose while swim goggles do not. If the nose is not covered there is a good chance that you will end up breathing in through your mouth and nose while using the snorkel. What happens next, you choke and we do not want that to happen.

DO THEY MAKE MASKS WITH NO FOG LENSES?
A few manufacturers did offer what they called no fog lenses but the materials that they put on the lenses only worked for a limited time so they quit making them. All masks will fog up but read our article, Care and Maintenance of the Mask or watch our video, How to Defog Your Mask, to keep you seeing clearly.

ARE THERE FINS OUT THERE FOR PEOPLE WITH WIDE FEET?
This question has been asked more frequently throughout the years. The answer used to be no but we like to consider ourselves as a consumer advocate. This means that we complain to the manufacturers about missing products in the industry, like snorkeling fins for wide and large fins. We have apparently complained enough that a few of the manufacturers have started to offer fins designed for those of us with wider feet. Read more in our article, Fins for Wide Feet.

WHICH SIDE OF THE MASK DO I ATTACH THE SNORKEL?
The snorkel is always attached on the left side of the mask when you have it on your face.